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 Employee Feedback
A happy, high-energy staff is an essential tool for business success. The best way to gauge your employees’ satisfaction is through intelligent feedback surveys.
At Informatix, we partner with leading HR consultants, large corporations, and small businesses to monitor the performance and mindset of their personnel. Using thoughtfully constructed surveys, we can help you to:
- Ensure that your employees are providing first-rate customer service
- Identify strategies for boosting morale
- Reward top-performing employees
- Reduce turnover, saving in training and recruiting costs
- Ensure that your team’s attitude reflects your company’s mission and vision
- Pinpoint areas in need of improvement
When approached in the right way, your employees can be a rich source of insightful opinions and suggestions for refining your business. They’re ready to talk—are you ready to listen?
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 Customer Feedback
Wouldn’t it be great if your customers could just enter what they want (and don’t want) into a database where you could easily track it? They can—and, when approached in the right way, they will.
Everyone loves to talk about themselves—and your customers are no exception. They’re chock full of opinions, suggestions, likes, and dislikes, all of which can help you refine your business for greater profitability.
The customer survey is a proven tool for gauging the perceptions and preferences of your current buyers, past customers, and new prospects. Administering a well-designed survey with the right mix of questions can help you to:
- Develop innovative new products and services tailored to your customers’ needs and wants
- Identify opportunities for quality and service improvements
- Retain current customers and attract new prospects
- Find lost customers, determine why they left, and implement strategies to win them back
- Gauge upcoming trends and market opportunities
As any experienced marketer knows, it’s far easier and cheaper to foster the loyalty of existing customers—and repair relationships with recovered customers—than it is to find new ones. Launching a timely, intelligent customer survey is a great way to get your target audience to share the priceless information you need to craft informed marketing strategies.
Training & Consulting
If your company prefers a more hands-on approach to online surveys, our seasoned experts offer comprehensive training of the entire process. You’ll learn how the finer points—question creation, formatting, and design—fit into the bigger picture of driving traffic to your survey, analyzing the responses, and converting them into profitable business intelligence
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Panel Management
A panel is a group of people who have agreed to participate in the types of surveys you’ll be administering. Building and managing a panel that meets your criteria is a critical component of any survey initiative. By soliciting respondents without use of a panel, you run the risk of violating anti-spam laws and jeopardizing the credibility of your business.
Managing a panel requires a great deal of time and knowledge. At Informatix, we have the tools and expertise to:
- Identify existing panels that suit your needs, and gaining access to those panels through national providers
- Create new panels to target specific market segments
- Ensure compliance with all spam laws, sweepstakes rules, privacy policies, and best industry practices
- Manage all communications with panel members
- Provide panelists with an interactive online environment
- Reward and incentivize participants to encourage high-quality responses
In addition to ensuring compliance, a panel is a highly effective way to connect with customers, boost loyalty and retention, collect priceless market research data, and express your gratitude to those who take the time to participate.
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Ready to start the ball rolling?
Let us demonstrate how we can help you design and execute a successful survey. request proposal
Check out our online demo survey here!
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